Privacy policy

Our privacy policy follows that of the NHS.

A privacy notice is a statement that describes how Canning Town Dental Practice collects, uses, retains and discloses personal information. Different organisations sometimes use different terms and it can be referred to as a privacy statement, a fair processing notice or a privacy policy.

Click here to view the Register of Data Controllers

For specific enquiries regarding personal data which we process you can contact the Data Protection Officer:

Email: canningtowndental@gmail.com

Address: 156 Barking Rd E16 1EN, London, UK

Your personal data – what is it?

Personal data is any information that relates to a person who can be directly or indirectly identified from the information. The terms “personal information” and “personal data” are used throughout this privacy notice and have the same meaning.

To ensure that Canning Town Dental Practice treats personal information correctly, we seek to adhere in full to the requirements of Data Protection legislation.

This privacy notice has therefore been produced to explain as clearly as possible what we do with your personal data.

Why we collect, use and keep your personal information

Canning Town Dental Practice collects, processes and holds personal data relating to you to:

provide services regarding your individual healthcare, including assessment, diagnosis and treatment dental health problems
to update and correct your records
to contact you about your appointments and changes to our services
monitor and get feedback on how we provide our services to you to identify areas of improvement
fulfil reporting obligations with regulatory bodies, such as the NHS
undertake research and statistical analysis to help improve future healthcare treatment and services

Canning Town Dental Practice has a legal obligation to safeguard public funds and we reserve the right to check information you have provided for accuracy, in order to detect fraud. We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative.

What information we process?

We may collect the following types of personal data about you, depending on your circumstances:

basic identifiers and demographic information, like your name, date of birth, title and gender;
your contact details, like postal / email address and phone number;
notes, reports and information about your health and wellbeing;
details about your treatment and care, including medication;
results of investigations such as laboratory tests and x-rays (including clinical imaging, whether taken by our staff or provided directly by you or someone acting on your behalf);
relevant information from other health and social care professionals, relatives or those who care for you.

How do we protect your data?

We take the security of your data very seriously, whether electronic or in paper form. We have internal policies, controls and systems in place to ensure that your information will be kept secure and confidential at all times. This includes staff being trained to understand their duty of confidentiality and their responsibilities regarding the security of the information they process, physical and electronic access controls to personal information and audit trails of who has accessed any health record. We will use leading technologies and encryption software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.

Contacting you

We will use your contact details to communicate important information to you via letter, email, text message and telephone.

We may also contact you to ask for feedback on the quality of the services we have provided to you to identify areas of improvement.

Your Information Rights

Under the General Data Protection Regulations 2016, you have rights as an individual that you can exercise regarding the information we hold about you:

The right to be Informed – you have the right to be told about how your information is collected and used
The right of Access – you are entitled to request access to and a copy of the information we hold about you
The right to Rectification – you have the right to ask to have incorrect information about you corrected or incomplete information completed

In some circumstances you may have:

The right to Erasure – you can ask us to delete your information

Many of the rights listed above are limited to certain defined circumstances. We will seek to comply with your request, but may still need to hold or process information to fulfil our legal duties. We will tell you if this is the case.

Website Privacy Policy

This statement applies to all information collected or submitted on the website of Canning Town Dental Practice. It details what information we collect, how and why we collect them.

As described within the provisions of the General Data Protection Regulation (GDPR) 2016 and the Data Protection Act 2018, we take appropriate measures to maintain the security of your data on our website. Information collected is governed by this privacy statement and use of this website signifies your agreement.

Site usage information

Cookies

Cookies are pieces of data created when you visit a website. Our site uses cookies to store information while you move around the site. You can set your computer not to accept cookies. However, if you do this, you may not be able to use some site features because we need to record your preferences in order to give you the information you need during your visit.

Our cookies do not contain any personal information about you and do not hold any information about which sites you visited before you came here.

How to Disable Cookies

To change your cookie settings:

Microsoft Edge – Go to ‘Settings’ on the menu bar > Select ‘Cookies and site permissions’ > Select ‘Manage and delete cookies and site data’ > Disable / restrict cookies.

Firefox – Visit this link to learn about Firefox cookie settings.

Chrome – Visit this link to learn about Chrome cookie settings.

* Please note that the above settings may differ depending on the browser version.

Personal information

We do not collect personal information about site users. When you voluntarily submit identifiable data on this website (this includes submission of feedback forms, contact or call-back requests), the information submitted is used solely to respond to your queries and for its intended purpose. We do not share web user information with third parties.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’ and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your IP address) will be transmitted to and stored on Google servers in the United States.

Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data previously held. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if cookies are disabled, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Read Google’s Full Privacy Policy and Terms of Service for detailed information.